There are some questions that come up more than others.
If you have a question, it may be answered here.
If not, please submit a Support request.
"The package could not be installed. The theme is missing the style.css stylesheet."
You may be trying to install the wrong zip file.
Go to the Downloads section of your ThemeForest account and click Download then Installable WordPress theme. Upload and install this file.
How can I disable comments on pages or posts?
You can disable comments on a per page/post basis and globally.
To disable comments globally, go to Settings > Discussion and uncheck the box for "Allow people to post comments on new articles".
This only applies to new posts.
For pages/posts that you already created, you will need to disable comments manually for each.
Go to edit one of your pages or posts and look for Screen Options at the top-right.
Click it then make sure the "Discussion" option is checked.
It causes a "Discussions" box to appear at the bottom of the page below the content editor.
Uncheck the "Allow comments" option in this box then save your post/page.
The images I uploaded are appearing too big. Why?
You may encounter this problem if you are using a version of Risen older than 1.1.7. Update to the latest version of the theme then run the Regenerate Thumbnails plugin to re-create your existing images. Images uploading after updating the theme will not have this problem.
"Page Not Found" or "File Not Found" when trying to access some pages.
Your permalink structure (friendly URL's) is not active.
Please repeat Step 3 in Installation:
- Go to Settings > Permalinks.
- Choose your preferred URL format ("Day and name" recommended — don't use "Default").
- Save even if you are sticking with what is already set.
If you do this but the problem persists, your server may not be allowing WordPress to write the .htaccess file which enables a friendly URL structure.
Return to Settings > Permalinks and look for manual instructions provided by WordPress below the Save button.
Why are e-mails sent by the contact form are not being received?
Here are some things to try:
- Wait a few minutes and check your spam folder. E-mail are sometimes delayed or marked as spam.
- Verify that the contacts in Appearance > Theme Options > Contact are using the correct format.
- Deactivate all plugins in case there is a conflict.
- Try using a "To" e-mail address that has your website's domain in it (firstname.lastname@example.org).
- Ask your host (or check their knowledgebase) if there is anything special that needs to be done to get PHP's
mail() function working.
- If you are forcing SSL on the admin area, the contact form will not work. Force SSL only on logins (in wp-config.php use
define('FORCE_SSL_LOGIN', true) instead of
- Try a contact form plugin instead.
How should I set my site live by moving it from its development location to its final location?
It is common to prepare a WordPress site at yourname.com/dev (or similar) then move it to yourname.com, so that the old site remains online while the new site is being made.
After your site is done, you can move it to the final location by following "On Your Existing Server" in the When Your Domain Name or URLs Change article at WordPress.org.
Be sure to backup both the new and old sites before you start.
Why is the sidebar showing at the bottom of the page?
If you are using a version of Risen older than 1.1.8, update to the latest. This issue has been fixed.
If you still experience the problem after updating, your browser view may be zoomed in / enlarged. Try restoring the view to the normal zoom level (100%).
Where can I find the sample content, sample child theme and Photoshop PSD files?
Go to the Downloads area of your ThemeForest account and click Download then Main File(s).
Unzip this file for sample content in the theme folder as well as the child theme and PSD files.
How can I set a date in the past for a sermon?
When editing or adding your sermon, click Edit by the date in the Publish box at the top right.
Change the date, click OK then click Update to save your change.
How can I prevent comment spam?
In short, go to Settings > Discussion and check the box for "Comment author must have a previously approved comment" then install the Antispam Bee plugin. For more information, read How to Prevent Spam in WordPress.
Sermon podcasting is not working.
First, make sure you're using Risen 2.0 or newer.
Were you using a version older than Risen 2.0 before? If so, you need to re-save the sermons with audio that you want to podcast. There's no need to re-upload. Just open and click save on the sermon. This causes the MP3 URL to be saved to an enclosure field that WordPress uses for RSS feeds.
Recurring event dates are not changing automatically.
Are you using a caching plugin? If so, be aware that caching plugins can interfere with WordPress's ability to run scheduled tasks, such as moving an event's date forward, publishing scheduled posts, etc. You should setup a cron job in your hosting control panel to ensure that various WordPress maintenance is completed.
Where can I find the photos used in the demo?
The Risen demo uses stock photos to show what an actual church site might look like. These are not included with the theme (with exception of backgrounds). If you like any of them, see Preview Materials in Sources & Credits.
Is it possible to upload gallery photos in bulk?
Not with Risen's gallery but you can use WordPress's native gallery with a lightbox plugin instead. See "Bulk Uploads" at the bottom of the Gallery section.
Why doesn't the slider show?
Please try these things:
- Go to Settings > Reading and set "Front page shows" to "Your latest posts". Even if this was already set, hit the save button to refresh the setting.
- Make sure your slides are set to "Public" and not "Private" or they will appear only to logged in admin users.
- Make sure your slides still have a featured image set. Slides without images do not show.
- Try deactivating all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
Why does the main menu show as a single dropdown?
Are you using a version of Risen older than 2.0 and using a desktop monitor or laptop with touch screen? If so, the touch-friendly menu shows. Update to the latest version of Risen which has support for the main menu dropdowns on touch screens. Note that on small screens such as phones this mobile menu is always used.
If that's not the case, is there any software on your computer that causes browsers to simulate touch behavior? Smart Board software is one such software that can do this.
You can use this to see if your browser thinks it has touch capabilities. If your display does not support touch but your browser thinks it does, there is very likely software causing this simulation.
Can I remove the title from a page's image header?
Whenever a featured image is used, the page's title shows over it in order to create a header.
You would need to make a code customization using a child theme to change this.
How can I show a specific sidebar on a specific page?
The page template you use (Events, Locations, etc.) determines which sidebar is used. There is a general "Page" sidebar that all regular pages use. If you want specific sidebars for specific pages, try the Simple Page Sidebars plugin. WooSidebars is more complex and can be useful if you want control over which sidebars show on specific post types, archives, etc.
Can I make a menu link that does nothing when clicked but still shows a dropdown when hovering?
I recommend making all links clickable since the user will usually expect a page to load when clicking a menu item. However, you still may want to create a top-level menu item that does nothing upon clicking but still shows dropdown links when hovering.
- Go to Appearance > Menus
- Click "Links" on the left-hand side.
- Enter # for the URL and set the link text.
- Click "Add to Menu".
Can I show the full post instead of an excerpt or use the <!--more--> tag?
There are two ways to list posts in WordPress. One is to show an excerpt and the other is to show the complete content. Risen shows the excerpt. This is generated automatically if not manually specified using the Excerpt box when adding/editing a post (click Screen Options at the top-right to enable it if it is not showing). If you want to show full post content (also enabling the use of the <!--more--> tag), you would need to modify the theme.
I recommend using a child theme for code customizations. short.php would be the file of interest for blog posts. Change the_excerpt() to the_content(). See the_excerpt on the WordPress Codex for full details.
My menu does nothing when I click or hover.
Make sure your logo image is not too tall. If it exceeds 100 pixels in height, it will obstruct the menu.
Why doesn't my podcast feed work?
You must do these things before podcasting will work:
- Make sure you are using Risen 2.0 or newer (Updating). Podcasting was not added until 2.0.
- If you upgraded from a version earlier than 2.0, you must edit each existing sermon (that has audio) and re-save it in order for the MP3 to show up in the podcast feed.
See the Podcasting section at the bottom of Multimedia for complete podcasting instructions.
Removed duplicate question, maintaining numbering.
Why does clicking a staff member take me to the homepage?
Please make sure you have a Staff page that is using the Staff page template. That's where the staff entry will be shown.
Can I keep a post's author, name, date, etc. from showing?
You would need to make a code customization using a child theme to accomplish this. One approach might be to modify style.css to hide the elements. Another is to modify short.php and single.php (for blog posts) to remove the actual markup. Refer to the Files list.
How can I change the number of posts shown per page?
Go to Appearance > Theme Options and look for the "per page" options for sermons, events, staff and locations. A similar setting for blog posts is in Settings > Reading.
Why does my feed say style information is missing?
This is normal. Style information is not required for a feed to be valid. WordPress does not style feeds.
Do events integrate with Google Calendar?
There is no Google Calendar integration. If this is essential, you can search the plugin directory for an events plugin that provides Google Calendar functionality.
How can I track visitor statistics?
Two popular options are Google Analytics and Jetpack Statistics.
How can prayer requests be handled?
A simple approach is to make a contact form for prayer requests using a contact form plugin.
There are also several WordPress plugins for prayer requests that you may want to try.
None of these plugins have been tested with Risen.
How can I add a favicon to my site?
All in One Favicon is an excellent plugin for this. A plugin is recommended for this so if you switch themes in the future, your favicon remains in place.
How can I add a font to the theme?
Risen includes about 200 hand-picked Google Fonts.
You can change fonts in Appearance > Theme Options.
Adding additional Google Fonts would involve customizing the theme's code using a child theme.
includes/customizations.php contains an array of Google Fonts that you can filter (
risen_google_web_fonts) additional fonts into.
Is the customizer tool in the demo included?
The demo show a palette icon that expands a customizer tool for colors and fonts. This is to give you an idea of what can be done with Appearance > Theme Options > Styles in the admin area. The demo's palette icon is not available with the theme.
Why do I see a light or dark flash before my background image loads?
Set the background color to match the background image. This color will show for a short moment while the image loads. If the background color is very different from the background image, the user may perceive a "flash".
Why do icons not show in Firefox or Internet Explorer?
Firefox and Internet Explorer will not let the icon font load when your website is accessed at yourname.com while the icon fonts are loading at www.yourname.com. The hostnames need to be the same (both with or both without www). Either setup your hosting control panel to redirect yourname.com to www.yourname.com or adjust the URL's in Settings > General to use yourname.com instead of www.yourname.com (or vice-versa, depending on your preference).
Why isn't the responsive design adapting to my mobile device?
Risen has a responsive design which its layout adapts to mobile screen sizes. Here are some reasons the mobile-friendly design is not working.
- If you are using the Jetpack plugin, make sure the Mobile Theme module is disabled. This feature prevents Risen from doing what it is designed to do on mobile devices.
- If you are using a caching plugin, clear its cache.
- Clear your browser's cache and restart it.
- Deactivate all plugins to determine if there is a conflict with a plugin.
Can we have multiple blogs on our site?
WordPress supports one blog per site. You can use categories to organize your posts. Each category has its own URL that you can link to from your menu (instead of the main blog page which shows all posts). Each blog author also has their own archive.
How can I do more with the content editor?
You may want to try the TinyMCE Advanced plugin. It adds options for font size and more control over lists, among other things.
Why are my changes not showing up?
You may be using a caching plugin. If so, try clearing its cache in the plugin's settings. You may see the changes while logged in but not while logged out. That could be because some caching plugins never show cached pages to the admin while at the same time do show a cached (old) version of content to regular users.
What can I do when it says my file is too large to upload?
See "Large File Uploads" in the Sermons guide for instructions on increasing the server's max upload size or uploading via FTP instead of WordPress.
Can visitors register for events?
You can search the Plugin Directory for a plugin that adds event registration functionality. There is no feature included for this.
Can I change the homepage intro font size?
The intro on the Homepage is intended for a prominent one or two line introduction as shown on the demo. I recommend something brief to introduce your church while having a separate page for full information. Keep in mind that readers are not likely to read much text on the homepage of a website. The homepage is a gateway to pages with content.
If you still do want to change the font size, you will need to make a code customization to modify style.css using a child theme.
Why are my images not appearing with correct sizing?
If you uploaded images before activating Risen, you need to run the Regenerate Thumbnails plugin. Risen requires specific sizes for images. The sizes are generated automatically when uploading, but that could not happen before the theme was installed (so old sizes are used).
What's the best way to handle one location?
Most churches have one location so what I recommend is linking from your menu directly to that location. You don’t have to create a page like "Campus Locations" in the demo (which uses the Locations template to list all). Instead, add your single location then go to Appearance > Menus and click on "Locations" on the left side to add your location to the menu.
If “Locations” doesn’t show on the left, click on Screen Options at the top-right to enable it.
How can I embed media in content?
Check Embeds to see if WordPress supports your source simply by pasting a URL into your content. This works for YouTube, Vimeo and other popular services.
Otherwise, if your source provides embed code that uses an iframe HTML tag, the iframe plugin may be useful to you. WordPress removes iframe code from content so a shortcode is necessary. That's what this plugin provides.
How can we podcast our sermon audio?
Please see Sermon Podcasting toward the bottom of the Sermons guide.
How can we show our live stream?
There may be two ways you can show your live video stream on a page.
- Check with your live stream provider to see if they have a WordPress plugin (check the plugin directory too)
- If your provider gives you embed code (HTML), paste it into your content using Text mode (you may need to use an iframe plugin)
How can I stop YouTube from showing ads on my videos?
Read Enable and disable ads on my videos for instructions on disabling ads. Note that if the video contains copyrighted music, the copyright owner can always force ads to show. Vimeo is an alternative video hosting service.
Why can't I add a certain link to the menu?
In Appearance > Menus, you can select Pages, Posts, Sermons, Links, etc. to add to your menu. If the option you are looking for is not showing, click on Screen Options at the top right to make it show on the menus screen. The "Links" option will let you enter the URL to any page on your site or another.
How can we handle giving?
Giving (tithes and offerings) can be handled by an external donations service such as PayPal Donations by linking to the donations page they give you from a page on your site (or via the Giving Widget). Other donations services that create a page for you on their site can be used similarly.
You may also want to look into WordPress plugins made specifically for taking donations.
How can I add social sharing buttons to posts?
Read Recommendations for a plugin that will add Facebook, Twitter, etc. buttons to your posts, sermons, etc.
How can I show tweets from Twitter in a widget?
You can use a Twitter widget plugin like Kebo Twitter Feed. There are other Twitter plugins in the plugin directory that you can try.
Why is my website loading slowly?
Here are some possibilities.
Why isn't the play button showing on the audio player?
Your host's server may not be configured to handle SVG files, which the player uses for its controls. Add this to your .htaccess file at the root of your WordPress installation. If that does not help, contact your host.
AddType image/svg+xml svg svgz
AddEncoding gzip svgz
How can I translate my site into multiple languages?
WordPress supports single language sites out of the box, which is what the Translation guide is for. If you want to show your content in multiple languages with the user being able to switch between languages, try a plugin like WPML, which is free for nonprofits. There is no official support for this plugin with Risen but I have not had reports of major issues. You may need to use a child theme to insert a language switcher and make other adjustments depending on your needs.
Will updating the theme affect content and settings already entered?
WordPress, theme and plugin updates should not affect content or settings. Only the files that these things are made up of should change. Content and settings are stored in the database, which is separate. You can make a backup of your site to be extra safe.
If you are a developer and have modified theme files directly, you will lose those changes. Use a child theme to protect modifications. Similarly, you should store Translations in wp-content/languages/themes, not in the actual theme, so they are preserved during updates.
How can the widget sidebar be removed from a page?
A sidebar will not show if no widgets have been added to it. Sometimes you might have a sidebar with widgets but not want to show it on a specific page or post. When adding or editing the page or post, uncheck the box for “Show sidebar widgets” in the Options box. If the Options box is not showing, click on Screen Options at the top-right to make it visible.
How can I password-protect content?
WordPress has a basic feature for password-protecting pages and posts. Read Using Password Protection. You can search the Plugin Directory if you need something more sophisticated.
How can I customize the admin menu?
The Admin Menu Editor plugin is useful for hiding or renaming admin menu items.
How can I start over with WordPress?
If you're building your site and want to start over from scratch, you have two options:
- Re-install WordPress (use your host's one click-installation feature)
- Use a plugin like WordPress Reset to erase all content, settings, themes and plugins
How can we control which users can do certain things?
WordPress lets you assign a roles for each user. Each role has specific capabilities controlling what they can and cannot do. Read Roles & Capabilities in the WordPress Codex for full information.
For more sophisticated control such as placing limitations based on post type (e.g. which users can add sermons), you would need to use a plugin. Here are some possible solutions:
Why don't my permalinks look nice?
Mod Rewrite is necessary for "Pretty Permalinks". Nearly all servers support this but some don't. You can show Permalink Types to your host and ask if Mod Rewrite is available for "Pretty Permalinks" to work in WordPress.
Why does the map say, "This page didn't load Google Maps correctly"
Risen's map features use the Google Maps API. In the past, Google allowed maps to work without registering for an API Key. They now require you to use an API Key. The good news is that it's easy and free to get one. Just the guide on how to Get a Google Maps API Key.
This affects websites that started embedding Google Maps after Google changed their requirements on June 22, 2016, but it is a good idea for all websites to use an API Key to ensure maps continue to work as expected.